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It's amazing how effective "difficult cancellations" are in subscription retention.

A while back, I wanted to cancel my Wall Street Journal physical subscription, because I was really only consuming WSJ content from their podcasts and email newsletters.

But you have to actually *call* them - during business hours - to cancel. What a hassle!

I probably waited maybe four months before I *finally* thought about it during business hours (usually it's on Sunday, or at 2am, etc), at $40ish per month that's another $160 I gave them!

It's the one area where companies deliberately practice customer disservice.

DH
 

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Subscribe using a pre-paid card. When they try to auto-bill, if there is no money on it then it will be rejected. Problem solved.
 

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Discussion Starter #5
I tried this (loaded credit card) with Sirius Radio, did not work. They are too smart for this, website rejects the card.

Canceling with them requires calling and stating over and over "cancel my account", talk over them. Then hang up. Then, a week later, you get a big discount via email. Gets old, done it five or six times now.

It is the old AOL.com business model.
 

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Call the card issuer and tell them the card is lost. They will issue a new card with a new number. When it's time to renew just do not give Amazon the new account number. Problem solved...
 

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Call the card issuer and tell them the card is lost. They will issue a new card with a new number. When it's time to renew just do not give Amazon the new account number. Problem solved...
Many card issuers will carry that bill over to the new card number when you lose a card and replace it.
 

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NRA Certified Instructor
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I am unaware of any CC that will carry over recurring charges from a lost or stolen card to a newly issued card. When I lost my cards I had to go to each recurring monthly, semi annual and annual recurring charges and give the new account number and delete the old card. Maybe the Amazon card will auto carry and maybe not... I would think they could not because of the risk of fraud in doing so.
 
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Canceling with them requires calling and stating over and over "cancel my account", talk over them. Then hang up. Then, a week later, you get a big discount via email. Gets old, done it five or six times now.
What if you begin and keep buying stuff with "prime a free return", use it for few weeks and return it? Would that work faster?
 

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Actually, now that I am thinking, I need holster for a couple of weeks, until the one I ordered is ready, they are late.
 

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Discussion Starter #11
They are known to cancel even non-prime customers who are excessive returners.
 

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So I am cancelling. It gave me three options which appear to suggest the yearly fee is non refundable.
1 Continue receiving benefits and be reminded 3 days before renewal.
2 Cancel benefits now
3 Don't cancel.
Anyone else getting this?
For the record and thankfully, I didn't have as hard of a time getting to this point as was suggested I might by the original post.
 

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You can also remove the card that it is auto renewed on. JUst delete all payment methods so when time is up it can't renew.
 
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I am unaware of any CC that will carry over recurring charges from a lost or stolen card to a newly issued card. When I lost my cards I had to go to each recurring monthly, semi annual and annual recurring charges and give the new account number and delete the old card. Maybe the Amazon card will auto carry and maybe not... I would think they could not because of the risk of fraud in doing so.
From American Express lost card page:
If you are using your Card for any recurring payments such as cell phone charges, or with online merchants where your Card is on file like Amazon, there is no need to update them with your new Card information unless you are specifically asked to do so.
I believe other CC companies are similar.
 

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Well if you can halt cc payments, it’s easier than some gym memberships. They make you go in in person to cancel. If your credit card expires that you have on auto pay, and you forget to update it, you can expect a phone call telling you that you owe money even after the 1 year commitment has elapsed.
 

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The worse case of difficult cancellations I experienced was dropping my Golds gym membership. They use a foreign third party processor and it took me 3 tries and finally telling my bank to put a stop on the direct debit. Everytime i cancelled my membership the operator would politely tell me it was cancelled and give me a case number but wouldn't actually do anything.
 
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Old, Slow, Boring Dude
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Yep, had the same problem with Gold's Gym. They banned me for life.

Oh well...
 
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