I recently placed a small order with Sweetwater, and when it didn't arrive, they sent another one right away. Turns out the Post Office messed up and didn't put a key or notification in my PO box. I told Sweetwater I'd pay for the second one, but they said it was on the house! So if you want to do business with a good company, go to http://www.sweetwater.com/ . Note: I am not a compensated spokesman, just a happy customer.