I recently purchased a new Springfield XD(m) pistol. It qualified for a promotion they are running to receive an additional 3 magazines and a holder for the pistol. They say to allow 6-8 weeks but it was really only 3 week turn around time. Unfortunately I received .357 magazines instead of 9mm mags. I called today to get this corrected and amazingly they said they noticed it 3 days ago and had already fedexed the proper mags to me. Incredibly impressed with the customer service.
They are great with customer service. One of my co-workers sent his xd9 to their custom shop for some nightsights and a trigger job on Monday and he had his pistol back on Friday. I'll be getting this upgrade as soon as my wallet recovers from the Christmas season.